Under normal operating conditions, we expect orders sent via our Free Australia wide shipping to take 3-7 business days. How long will it take for my order to arrive? If your order has not being sent and you have not heard from us, please CONTACT US If such occurs, a customer care representative will make contact with you. Occasionally there may be unforeseen delays. Once your order has been placed we strive to dispatch orders within 1-2 business days. If you have any trouble viewing your tracking using chat, please CONTACT US You can track the current status of your order by tapping the chat icon on the bottom right of the screen and selecting " Track my order". If you would like the available items to be sent before the preorder items are back in stock, please CONTACT US and let us know, we are happy to do that for you!Ĭan I speak to a real person on the phone for help?Ībsolutely! Find the Stitch & Straw phone number plus our other contact details by clicking on the "CONTACT US" link below: CONTACT US If you have ordered both preorder and non-preorder items together, we will by default wait until the entire order is in stock before dispatching it. If I order preorder and non-preorder items together, will they be shipped separately? Please CONTACT US if this occurs and we can check to make sure you order is on its way to you. This may be due to only a phone number being entered at checkout, rather than an email address. Why haven't I received an order confirmation via email? Smaller orders are sent via Australia Post Express Service, while larger orders are sent via Toll Ipec Road Express Courier. Express Postage is charged at a rate determined by the parcel dimensions. All orders are fulfilled from our warehouse based in Perth, Western Australia.Įxpress Shipping is available and will be optional during the checkout process. We offer Free Standard Shipping on all orders being shipped to an Australian Address. For discount codes which grant you a free product, you must at that product to your cart. Gift Card and Discount Codes can be entered in both the cart and the checkout.įor discount codes to work effectively, please ensure you have the relevant items that relate to the in the cart. How can I use a gift card or discount code?
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